Contact Us

If you would like to find out more about Janey Butler Collections or the products we offer, please feel free to get in touch at the below email address and one of our team will get back back to you
Exchanges & Returns
Please notify us at the below email address within 30 days of delivery if you wish to return or exchange your item. You then have a further 14 days to return the item back to us, unfortunately, Janey Butler Collections is unable to pay for the return postage on unwanted items which were received in good condition. We will issue your exchange or refund within 14 days of receiving the unwanted item back to us. We suggest you always get proof of shipment in case of any issues with return delivery. Please notify us at the below email address to proceed with a refund or exchange
Orders can be cancelled up until shipment collection. Orders which have been processed or paid are unable to be cancelled, the order must be returned as per the refund policy. For any concerns or orders made in error, we recommend you contact us as soon as you are able at
Incomplete orders, Damage or Breakages
Any item received damaged or broken can be returned and refunded within 30 days of delivery receipt. Please notify us by email at the below email address to schedule the item return, we will offer a replacement where stocks are available, or a full refund of the order value. Janey Butler Collections will refund the full order value plus the delivery costs associated with the order if the item is received damaged or broken. You may also contact us on the below email address to notify us of an incomplete order
Promotional Codes
If you have a promotional code, it must be used in conjunction with an online purchase. Only one code may be used in a transaction. No cash alternative is available. All promotional offers are subject to stock availability.
Delivery Times & Prices
Delivery lead times and prices are quoted at checkout. For Artwork, we partner with professional art transportation & installation services and will offer a quote for delivery upon order.